Mtn
Negligence and Incompetence from Service Centre

I got an Xperia on contract from MTN. The device was faulty so I sent it in for repairs on 23 October 2013. The service centre did a QA assessment and decided it was not liable for warranty. They were supposed to send the phone back untouched as it failed QA, however, the phone was returned with the back cover replaced upside down. The phone should have never been tampered with! Your negligence could have damaged the camera, lens and NFC chip. I have been patient but it's going on 7 weeks now that I still don't have a phone! They first denied doing this, then they replaced the cover and they now want me to take the phone which is worse off than when it started. So, if something is wrong must I wait another 7 weeks?? I WILL NOT ACCEPT THIS PHONE! I am beyond sick of this matter not to mention disgusted at this behaviour! This has taken way too long. How could an error this big, not have been picked up? This is incompetent work and could have been avoided if it was assessed by staff that are actually able to do their job. I want this matter to be resolved within the next 24 hours, I will not accept this damaged unit!

Company: Mtn
Country: South Africa
City: Durban HVRP

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