Vodacom
Thorough and excellent explanation

Today at 13:40 I phoned vodacom (082 111) to get assiatance with call limit. I phoned in and found Vuvu (consultant) who asked me security questions (personal and banking). I did not give her an invoice number which she did not mention prior our conversation then she told me I failed the security questions and need to phone in when I have the invoice. The reason I phoned them directly is because Thembani Masuku from Vodacom 4 u (Alberton), checked my information on the system and refered me as she could not activate the limit in store. I tried to explain to Vuvu about my situation as I have been trying to get the limit set up since from last year October, but wasnt keen on helping and wanted me phone back. I asked for her manager who introduced himself and verified the security questions again. He then without hesitation assisted me and explained in detail the process of call limit and how it works. I am a happy client as I know what I need to do in future to avoid further expences as the process was never clearly explained to me before. Thanks Jason Kilowan you deserve to be a manager and we surely need people like you to make South Africa a btter country with Customer Service.

Company: Vodacom
Country: South Africa
City: Head Office

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