Vodacom
Payback for loyalty = bad service

I escalated an issue addressed with a consultant, Marcellino Marais who never bothered to follow-up to resolution of my problem via Hellopeter.com on 20 September 2013, 5 weeks ago. I decided not to name the person involved, hoping that I would be heard. Standard response to clients 'the matter will be escalated and a consultant will be in contact to assist with resolution' was received on 14 October, 24 days later by email (very personal). 5 weeks down the line on 27 October 2013, I am still waiting. Why am I not surprised. I have now moved both my son and daughter to Cell C, and will move my second daughter end December 2013 (handed in notice at Vodacom). If do not receive a satisfactory response, I will be moving my business elsewhere... This is shocking payback for supporting Vodacom for 16 years at an approximate amount of R3000 per month!

Company: Vodacom
Country: South Africa
City: Telephone helpdesk

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