Mtn
I paid for the service

I had over R500 accumulated airtime that I paid for on my contract.
I upgraded last week, and immediately when the consultant at the branch clicked 'upgrade' all the airtime was deducted.
I asked the consultant at the branch as to what was the reason, he said it was a technical error and it will be restored soon.
But I have heard nothing as yet.
I had the same challenge when I upgraded last year and the consultant that assisted me, credited me the airtime back. Why does this continuously happen when I upgrade, and please get someone to rectify this urgently.
I paid my premiums on time every month and received airtime as well. If the airtime was deducted that return all my premiums paid for it.
This is just not on!

Company: Mtn
Country: South Africa
City: Incompetent staff

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