Vodacom
Appauling Service

I called online to purchase the Iphone 4 for one phone. I decided that I want another line. I spoke to the manager Denver who "resolved" the matter and said two phones were being approved.

On Tuesday, the 15 October only one phone was delivered. I called the consultant (Malebo) who initially helped me and she assured me that another phone was being delivered and a reference to check the status of delivery as the handover would occur on Wednesday before 12 noon.

The courier company has not recievd the hand over and when I call the after-sale department they say they are out of stock. Precious the manager said there is nothing they can do.

I am really disappointed with their service. I have been a loyal customer for as long I have had a phone. Iam really frustrated because it has been such a hassle to get quality service. The consultants take you from pillar to post and still give you attitude.

Vodacom should not make promises that they can't keep. IT IS RIDICULOUS.

Company: Vodacom
Country: South Africa
City: Online service

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