8ta / Telkom Mobile
Bad customer service at the expesne of custome

Hi there, I experienced bad customer service, I was told that my data had depleted by CS agent (this was verified by Ms Malema-Customer Service floor manager when she listened on call made 30 Sept around 20h00). I was never connected as my ipad connection said i was out of bandwidth. I had 1, 3Gig and 345meg night saver that was expiring on 30Sept, and wanted to use the remaining data in the evening of 30 Sept. After numerious calls-2/10 speaking to Amanda Mabusela, Ms Malema, Rida Davids, Shane Eban, and all managers and CS agents i can't recall who all promised to return to me and never did until i called, 2/103/10/4/10, 8/10, 10/10, Ms Malema that promised me turnaround time of 72hours but never got back to me, she eventually told me that If i needed to pursue the matter further i must sue Telkom.. This was further confirmed by Rebeca Senwamadi that called me today (16/10) that i should go open a case against telkom and sue them. I find Telkom's response unacceptable, and unbelievable. I, the customer has been to by the CS agent, and get told i used bandwiddth when i didn't as i didn't have any. can someone resolve this, i want my bandwidth. I'm on prepaid, and use over R500/m

Company: 8ta / Telkom Mobile
Country: South Africa
City: Call Centre

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