Mtn
Unauthorized debit of bank account

I gave written instruction to MTN to cancel my contract on 6 June on its expiry date 9 August (Ref: 6668080). I got a call confirming that I wanted to cancel the contract which I confirmed. I asked for them to transfer the number to prepaid and got told to call on 9 August to request the transfer (Ref: 101467221). I decided not to transfer the number to prepaid due to the laughable download speeds of 1b/s so I didn't call. I noticed that MTN credited my account on 21 August. When I queried this, I got told that I was instructed to phone MTN on 9 August to cancel the contract. As I stated previously, I as the customer give instructions, not MTN. The contract was cancelled on 21 August after MTN's error of not canceling it previously. However, my bank account still got debited of the out of contract rate on 30 September. This is thievery as I gave MTN 2 months written notice to cancel the contract. The response to my previous report is NOT satisfactory (Ref: 2764596), and I am still waiting for a sufficient response. My email sent on 1 October 2013 has still not been answered (Ref: 7117954). Should any of this be unclear, please call me on my Cell C no & not give a generic response!

Company: Mtn
Country: South Africa
City: Johannesburg

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