8ta / Telkom Mobile
Wrongly Billed & why must I pay for a new sim?

Poor Service and still waiting for a response a month down the line:

I was incorrectly debited R199 for my old contract (10GB contract) on 06 September. This contract was supposed to be cancelled in August, and I was assured that this old contract would be cancelled. I have complained to the service agent that helped me and to the service center (Case 6717649 & 6718007). I have not even had a call or response from the service center? When and how are you going to refund me?

At the same time as cancelling my old contract, I moved to a new month to month deal. All I wanted to do was move my old line (for which the contract had expired) to a new month to month deal. I was told I had to get issued with a new SIM and pay a new SIM and connection fee of R200. What a rip off! There was nothing wrong with my old SIM and line that I wanted to keep. It seems that this is a way that Telkom mobile milks Joe-public, every time you move to a new package, you get issued with a new SIM, new number and get charged for it. Why?

Please let me know when you are planning on refunding me for the incorrect debit?

Andrew

Company: 8ta / Telkom Mobile
Country: South Africa
City: Centurion

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