Mtn
Warranty assessment - Faulty Samsung S4

I renewed and upgraded my contract phone to a Samsung S4 on 12/07/2013. From inception my phone had an exceptionally sensitive touch screen. On 18/09/2013 I could not answer my phone. The screen refused to switch on despite the fact that the phone was ringing. I returned to the Mtn branch at Killarney where I had done my upgrade. The phone was returned for a warranty assessment. I was told the process would take a week and I would be contacted the following Friday. Nobody contacted me and I went into the branch on 28/09/2013. The manager Bheki, promised me that he would personally follow up the assessment on the Monday the 30/09/2013 and revert to me. I went back to the branch on Monday 30/09/2013 and Kabelo checked the system and told me that a replacement phone had been approved - Col. 0031034245 was the ref. I asked whether the contents of my phone could be retrieved and I was told that this was not possible. I was told that I would be contacted on Wednesday 02/10/2013. I again returned and was told they had no stock. Bheki said the problem was the driver had not come to work. I returned again on 5th October. Still no stock. Bheki is on leave. I HAVE NO PHONE. Customer s

Company: Mtn
Country: South Africa
City: Killarney Mall

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