Telkom
Slow ADSL and bad cusomer service

On 15 March 2013, we reported slow internet speeds to Telkom (Ref. no: 661CTK150313) and then escalated the problem to Hello Peter. I quote the response Telkom sent:

Hello Keita,

Thank you for your post.

Kindly be advised that the matter has been escalated to the relevant department to be investigated. We will provide you with feedback.

Your escalation reference number is ARS 224811.

We apologize for any inconvenience caused.

Regards
Siphiwe S Masango
Escalation Centre
[Email Removed]

This response was received on 2 April 2013. It is now 2 October 2013, 6 months later, and to date, Telkom has failed to resolve the problem, and also completely failed to so much as inform us what the problem is, why the problem exists and when we might expect the problem to be resolved. Yet we are still expected to pay for services NOT rendered. Internet speeds remain well below 1mbps (paying for 4mbps) with local latencies in the hundreds. Despite promisses to respond, half a year have passed, with no reponse, and no resolution of the problem. This is, in a word, pathetic. Surely it cannot take any company 6 whole months to resolve a problem? Surely not?

Company: Telkom
Country: South Africa
City: Sonlandpark

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