Nashua Mobile
INCOMPETENCE COSTING ME MONEY!

Does anyone in your call centre know how to carry out a customer request? Or do you deliberately choose NOT to apply SOFT LOCK limits so you can force customers to run up usage bills into the thousands!!!
The reason we request a soft lock is so that we don't get unexpected bills, and so we can manage our usage when required! Do you NOT get that.

Also thanks to staff like Puleng Mokoena - Credit Controller who can only assist with payment matters, even when a CUSTOMER was incorrectly transferred to the centre she works in (not manages - as per my request to Sebogang), you now have a Hello Peter to resolve. Nice and Public!!! So much for service!!!
Come on Nashua Mobile, you've been in this industry long enough to get it right!!!
I trust (naive of me i'm guessing) that you will make this right!

Company: Nashua Mobile
Country: South Africa
City: ACCOUNTS

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