Autopage
Billing Not Explained

I upgraded my cell phone contract in May 2013. That very same month I was slapped with an excessive bill (for me) of R1500. On enquiry they customer service centre explained that although I upgraded it is only effective 10 Sept 2013. I explained that the sales rep never explained it to me, but to no avail.

On 10 Sept 2013, after an sms stating that my upgrade was successful. I very excitedly downloaded apps. I waited for 3 months after all. My excitement was short lived when I was slapped with an account of R2172. On enquiry I was told that the contract is only effective from the new cycle starting 17 Sept.

Why must I pay, for Billing that is not fully explained? Only half the information is given. Is this another way of catching out customers?

Company: Autopage
Country: South Africa
City: Head Office

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