Mtn
X2 request for deactivation- ignored & then billed

On the 31st August 2013 I called MTN twice and repeatedly asked if my voicemail was deactivated for roaming. I was assured by both operators and there is a note on the system that this request came in.

I phoned today to be told that the system says that there was record of me calling to deactivate my voicemail for roaming and yet it was never done.

I did not want voicemail. I apparently got it, I have not been able to get my voicemail and now have been charged for it. I also run a business so I was not even aware that clients were leaving messages thereby affecting my credibility at work as well.

I was with Vodacom for years and I never had anywhere near the same amount of problems as I do with MTN.

Company: Mtn
Country: South Africa
City: Johannesburg

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