Telkom
Failure to bill accounts on time & double billing

The supplier did not debit my account on the 31st of August 2013 and i went to inquire about the non-debit and i was informed by Gladys Mothibedi (Telkom Express's agent) that they have technical difficulties with debiting their accounts and the debiting will only be effected on the 05th of September 2013. I however explained that there will be no money in my account on that date, is it possible if i can pay the account manually of which she advised i must only do it on the 05th and i did so. The transaction bounced back into my account on the 6th of September 2013, due to the agent having provided me with a wrong reference number. I went back to the store on 09 September 2013 and found the same agent and she came me another details and i effected the payment on the 10th. The supplier debited my account again on the 20th of September 2013, for R 1 010.77.

I went to the store the same day around 11:45 am, queried the transaction and i was advised to send my proof of payment of which i did. I was promised a letter within a short space of time but i had to spend almost 3 hours in the store without the letter. The bank also charged me R 90 for the bounced debit order.

Company: Telkom
Country: South Africa
City: Menlyn Telkom Express

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