Cybersmart
Appalling Service

I cancelled my account with Cybersmart in December 2011, but asked to keep my email addresses (at an annual fee) with the arrangement to pay it by EFT since the account and standing order was cancelled by me. In December 2012 Cybersmart tried to debited my Standard Bank account with an amount of R150. I had since moved to FNB, so there was almost no activity on my Standard Bank account. The debit order returned. At this stage I would expect the provider to contact me. I logged into my bank account at the end of December 2012 only to see that Cybersmart had tried the debit order SEVERAL times (without success obviously). I immediately phoned them to sort it out and 'cancel' the debit order. The consultant confirmed the cancellation. After this, the debit order tried to run 4 more times. For every returned item I got charged R115, I was sitting with R1500 in bank charges in January!! My ITC is still in bad standing! In January, after a VERY lengthy attempt to get hold of accounts, a "manager" phoned me and promised to pull recordings and sort it out. It is now May, still no call receiveid and it's IMPOSSIBLE to speak to the accounts dept. Don't EVER believe they'll get back to you!

Company: Cybersmart
Country: South Africa
City: National

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