Mweb
MWEB un-Uncapped un-Premium Service

Over the weekend, after being away, my parents complained that the speed and of the "uncapped" ADSL dropped drastically. Sure enough it went from my recently upgraded 2MB Uncapped Premium, I was on the 1MB Premium until last month, to what seems like 128kbps. When I called MWEB earlier I was told that my internet usage was excessive. Selling an uncapped package and then refusing to tell me what the 'limit' or acceptable use is really ridiculous. When I asked what the acceptable use is I was told that they don't have an answer and can't define it... So much for paying extra to have a 'premium' service.

The highest usage was in the first month with MWEB over 7 months ago since then it has always been less. I explained at the initial sign up and when upgrading that there are a few of us living in the household with multiple smart-connected devices each and they had no problem with that and all seemed OK. This turn-around is completely unacceptable and when I mentioned that I would be looking at other ISP options the call assistant was completely unphased. I guess they are getting a lot of customers looking at cancelling their service.

Company: Mweb
Country: South Africa
City: Johannesburg

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