Vodacom
Conflicting itemized billing

On 18 June 2013 I ordered a phone online for my son. It arrived on 20 June in the morning. When I switched it on during the day, I immediately saw that it was on the wrong tariff plan (I had requested a top up, was given a Smart S) and called Vodacom. I was assured that this would be sorted out within 7 days but it never was, until I went to a branch. Anyway, this Smart S has cost me about R5000 in 2 months and to make matters worse, I have two conflicting itemized billings on my hands as I had requested them to see the data usage. I know no-one is going to admit to this mistake. If I had gotten the package I requested, I would be R5000 richer. Also I was told the company I got my phone from was actually outsourced by Vodacom so I guess whatever mistakes were made either by me or by the outsourced company. The lack of communication from, Vodacom just made it worse. The consultants promised to call but would never do, I had to call myself to find out the status of my query. I tried in vain to change the tariff plan to prepaid but lost that battle too.

Company: Vodacom
Country: South Africa
City: Head Office

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