Telkom
ADSL out nearly two weeks, technicians never come

We've had a line fault for nearly two weeks on our ADSL. Almost every day we try to contact Telkom, and we talk to our service provider (WebAfrica). After much tinkering, we again prove that the problem is with the line, and an "urgent" ticket is entered requesting a technician to come to our office. After a day or two, we get an SMS saying the problem is fixed (which it isn't), and the process starts again. We have NEVER seen or even talked to a technician.

We have now spent around R3500 on buying 3G dongles and bandwidth for our computers, as we're a small online company that has to have Internet, and we've lost approximately R20 000 in team productivity. Meanwhile we're still paying for a service that isn't working!

Most frustrating is that nobody ever phones us or comes to the office to look at the problem, and it is impossible to contact the technical centre directly! And we have no alternative supplier for broadband infrastructure, so we have to let Telkom gradually destroy our small online business, as we're not online! When we look at South Africa's job creation problem, Telkom's destruction of small business must be part of the problem!

Company: Telkom
Country: South Africa
City: Woodstock

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