8ta / Telkom Mobile
Uining my record

I opened a contract with 8ts more than 2 years ago. for the last 3 months they have been trying to deduct the incorrect amount on the incorrect dates from my account. i have phoned numerous times asking for assistance and telling them not to try and deduct the dedit order on the wrong time of the month as I need to pay for every unpaid and it makes my credit record look bad it it is Unsuccessful. I even went to the Centurion branch to try and sort this out and did not receive any assistance. I phoned again yesterday and the lady informed me that this is happening because my account has been handed over. I asked her why because I'm not behind and she said yes she can see that and she will put in a request for me, I then asked to speak to the team leader, she informed me that the team leader is busy and will phone me back today (surprise surprise I never received a call!!!). my contract also expired so I told her I wish to cancel and she said she will send me the link, which she did but there is no form to cancel on the link. THIS IS RIDICULOUS, YOU ARE RUINING MY CREDIT RECORD FOR NO REASON AND WHY SHOULD I PAY FOR UNPAID IF IT IS NOT MY DEBIT ORDER DATE???

Company: 8ta / Telkom Mobile
Country: South Africa
City: Customer service

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