Neotel
7680 potential clients lost because of bad service

I wonder if the MD of neotel would be concerned if his company lost out on 7680 potential customers in a six month period. I doubt it because that is what Neotel has potentially lost my company.
Their own technician (Ashley) noted that we had lost 8 calls in an hour. The above figure is then multiplied by 8 hours in a day, 20 working days in month and 6 months. This is because people can't hear if they are getting through or are told that the number is invalid.
The six months is also 25% of a 2 year contract so this relates to a much more expensive contract than advertised as I doubt if they will fix it in the next 5 months before the contract ends.
To add insult to injury they send me to change the handsets - AT NO COSTS ACCORDING TO THE TECHNICIAN- and guess what I am charged.
I also have the problem of my clients not being able to hear me when I phone them thus annoying them.
Further more when I installed the new phones - guess what there is no dial tone so you have to guess if you have made a call
Of course there is no telephone other than the "Customer Service" number and nobody calls back
DOES THE MD OF THIS COMPANY HAVE THE GUTS TO CALL A CLIENT? Personally I doubt it

Company: Neotel
Country: South Africa
City: Johannesburg

  <     >