Mtn
ITC Judgement due to MTN carelessness

In July 2012 I changed the bank from ABSA to FNB. FNB assisted me in changing the banking details for my service providers. MTN requestd I change the details myself, I did so and also sent them copies of my marriage cerificate, an old and new IDs. I have done this several times as MTN always closed my phone and stated that I did not have money on my account which was not the case as they never really updated their system. In April 2013 I applied for a loan and was informed there's a judgement against my name because of MTN. I consulted MTN, re-sent the documents, e-mailed them about the issue, requested them to have my name cleared but have been unsuccessful. I have never NOT paid any of my service providers nor have my bank balance negative. My e-mail communication with MTN shows they admit their error from their side, but they are not doing anything in clearing my name. My name has judgement due to MTN negligence.

Company: Mtn
Country: South Africa
City: Constantia Office Park

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