Vodacom
Still awaiting a response

I was put onto the incorrect package through the Vodacom Direct procedures over the phone, I signed up for a Smart Standard 229 and confirmed this by email, after which time I was incorrectly put onto the normal Smart Standard package, which costs approximately R 160 more on the subscription charges alone. After about 6 months or struggling to get Vodacom/Vodacom Direct to change my contract to the correct package through a number of phone calls to the call centres, in-person visits to VodaWorld and Vodashops, as well as numerous emails, the contract was finally changed to the correct package.

After this, I queried the difference in subscription costs between the two packages and I received an sms from a Telishia Pillay stating that they 'were attending to the query regarding my credits and that they would reflect on my Vodacom accounts within 7-14 working days.' I have not seen any credits on my accounts and I haven't heard anything further from Vodacom since. Again, I followed up with numerous phone calls to no avail. They account was opened in October 2012 and finally changed in May 2013, by my calculations, approximately R 970 is owed in subscription costs alone.

Company: Vodacom
Country: South Africa
City: Vodacom Direct

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