Vodacom
R5450 deducted from my salary!!! help

Telecommunications

I upgraded 2011 for an E7 it was on a 24months contract, on July the 14th this year I went to westgate vodacom outlet- decided to upgrade for a tablet samsung galaxy got there the consultant told me that I will be paying R199 in addition to what I have been paying for july and august- because the contract was ending on the 25th of august. I was okay with that... for samsung tablet I opt for the 1 gig contract paying R379 for 24 months. Today without warning an amount of R5450 was deducted from my salary... by vodacom. When I called 111 I was informed its from my previous contract... huh... but how is that possible... on the previous contract Sim card was never used?! And if it is from previous contract how come I was deducted the normal rate of R299 for the E7 contract, if I did over used the data/calls howcome no calls by vodacom made to me abt this... I need clear explaination... I cant just be paying for something I dnt know of... please respond before I hand this over to my lawyers... please vodacom I have been a loyal customer for over 13 years


Company: Vodacom
Country: South Africa
City: Westgate mall
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