Vodacom
Unsatisfactory Service

I just had 1 day filled with 'I'm sorry' from the Vodacom shop. No solutions, the staff are friendly but their hands seem tied with red tape from corporate.

I wanted my contract migrated earlier this year, instead it was downgraded. I now understand that I cant get a new phone because of this (My current phone is broken).

Can they help me upgrade as there was a mis-communication: No, I'm sorry
Can you call someone as you seem like you can't make this decision: I'm sorry
Can you repair my current phone a bit quicker then? No, I'm sorry
Okay, can you loan me a phone until mine is ready? : I'm sorry

A few hours later I buy a new temporary phone but cant connect my email. I dial for some assistance.
082 111... waited for 30 minutes then got disconnected.

Let me guess Vodacom... You're sorry.

Company: Vodacom
Country: South Africa
City: Bedfordview

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