Cell C
ONE MONTH OLD PHONE FAULTY AND NOT REPAIRED OK

I SIGNED A CELL C SAMSUNG S4 R399 CONTRACT.UPON RECEIVING MY PHONE, A WEEK LATER IT STARTED GIVING TROUBLE.WE WENT FOR HOLIDAYS AND WHEN WE RETURNED 2 WEEKS LATER WE SENT THE PHONE IN FOR REPAIRS.I NISISTED THAT THE PHONE BE REPLACED AS IT IS BRAND NEW, THEY REFUSED AND RETURNED THE PHONE REPAIRED SAY THAT IF THE SAME FAULT OCCURS I SHOULD RETURN THE PHONE AND CELL C WILL REPLACE THE PHONE.THE WAS SENT AGAIN AND REPAIRED.THE REPAIRS SUPERVISOR, VIVAN SAYS THAT THEY HAVE REPALCE THE ENTIRE INSIDE BOARD OF THE PHONE AND THAT HE WILL NOT REPLACE THE PHONE.HE WAS ALSO VERY RUDE AS HE SAID THAT I SHOULD NOT COMPLAIN AS I AM ON CONTRACT AND I DID NOT PAY FOR THE PHONE.WHICH IS NOT TRUE AS I AM CURRENTLY ON CONTRACT.THE CELLC SERVICE IS TOTALLY!!!

Company: Cell C
Country: South Africa
City: JHB

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