Virgin Mobile South Africa
Billing incorrectly

At the end of July I ported my cell number and opened a contract with Virgin Mobile. When the new month started, I noticed that my account query balance on my phone was incorrect. I was assured by the sales rep, that they would forward the query to head office as they were unable to clarify the errors. With in the first week on the month I was informed that the problem was rectified and they profusely apologised. I then started using the cell phone but constantly checked my balance. Before each call I noted the balance, made the phone call then checked the balance. One of the calls made was to another Virgin Mobile cell, which I was informed is billed at half price. That call was for a period of approximately 6 minutes and cost over R20. Each time I speak to the people at the branch they ask me to please bear with them as they rectify this problem as it is out of their hands. I have done this for sometime now, and it is just unacceptable that one has to constantly be checking their billing. I will be handing in my contract phone and moving to an organisation that is trustworthy.

Company: Virgin Mobile South Africa
Country: South Africa
City: South Africa

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