Iburst
Disconnection of service but still being charged!

I have been a client of IBurst for 7-8 years. On the 15th/16th July 2013, my internet became very erratic and then suddenly it stopped working. On Wednesday 17th July I phoned to see what the problem was. I was informed that La Lucia area was taking precedence and that their signal would no longer reach me in Umhlanga Rocks.

At this stage, I was not receiving any service and they were still charging me.

I have a 24 month contract with IBurst of which just over a year has been completed. I was informed that I would not be able to cancel my contract but had 2 choices, convert to ADSL or 3g. Both options would have cost me more per month.

I said that both of these options were unacceptable and that they had breached the contract and that I wanted to cancel the contract. They said I would not do this and that I had to upgrade or simply pay for service I would not receive for the year to come.

I have since changed to Telkom and want to cancel my contract with IBurst, however IBurst are not allowing me to cancel and are continuing to debit my account.

This is blatant corporate bullying and this must be sorted ASAP!

Company: Iburst
Country: South Africa
City: Umhlanga Rocks

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