Telkom
Lack of service and feedback

It's been 19 working days since my request for my telephone line and my ADSL line to me moved to my new address. Other than the sms I received on the day I requested the move, there has been no communication from Telkom. I have called on 9 separate occasions to follow up on when I can expect to have my phone line / ADSL service restored and have as yet got absolutely no idea when this will happen. I need to have internet access at home as I am frequently on call after hours. I've been told in the last 6 calls that there are technical problems, the order is with the technical department who are investigating and will be in contact. The last 4 calls, I've been advised that my order has been escalated and to expect a call withing 4 to 6 hours from a technician - never received a call or an sms. 3 calls ago, a supervisor advised that he would follow up and personally sms me - never received an sms. 2 calls ago, one of the consultants took my cell no and my direct work no and said she would call 9am the next morning with an update - no call. My most recent call, this morning a supervisor gave me his direct line and assured me he'd call during the course of the day. We shall see.

Company: Telkom
Country: South Africa
City: Cape Town

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