Vodacom
No allocation of payment

I had a debit order setup on my business account which we were in process of closing. My DR order went off on March 7 2013 and bounced, I made a manual payment for the outstanding amount of R2154.78 on Mar 13 2013.

I sent proof of payment for allocation of payment. Since March to date my account has been suspended and each time I had to call to restore services and point them to proof of payment. Each time account suspension was lifted and matter has been escalated to finance department for allocation. Each time the finance department was unable to trace payment. They now told me to sort it out with my bank. I paid my bank Standard Bank R60 to trace payment and received confirmation. The account that I paid the money was successfully Credited and it is a Vodacom Nedbank account.

I spoke to Mando today who is probably the 13th consultant to tell me the same thing. However now they told me to contact Nedbank and do a trace on payment. I CANNOT RECEIVE THIS INFORMATION, and i told her this as I do not bank with Nedbank and they cant disclose tx's on Vodacom's account.

Do not reply to me that a consultant will sort this out as THIS HASNT WORKED, GET UR FINANCE DPT TO CONTACT ME

Company: Vodacom
Country: South Africa
City: Witbank

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