Nedbank
Sms of proof of payment was false

Good day. I am extremely upset by what has transpired this last week. I sold my couches through OLX and the buyer made a deposit of R7000 into my FNB bank account using his Nedbank account. I received an sms from NEDBANK stating the following:

"Nedbank Payment notification from A RAVAT into FNB account number (here my account details were captured)" When I went into the bank on the Tuesday following the EFT, I asked them if the sms was legit as I had not yet received any money into my bank account. The receptionist said to me that yes it was a nedbank sms and that the smses were sent out whether or not the person had the money in their bank account!!!

I was so shocked at this and find that this is completely unacceptable! I have a NEDBANK sms, that is from the Nedbank system, telling me that the money was paid into my account. This is me is legitimate proof of payment!! When I contacted Akeem Aravat, the buyer of the couches, he said that Nedbank told him his account had been frauded/hacked and that he must wait a week for them to investigate. I do not care if his account was frauded!! Why must I now wait 2 weeks for any sort of answer from Nedbank!!

Company: Nedbank
Country: South Africa
City: Broadacres

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