Vodacom
Faulty device incompetence in dealing with it

I upgraded to a BB Bold 9900 in Nov 2012 at Makro Cape Gate. From the start the device acted up: battery lasted 3 hours only; device would restart by itself. I returned the device to Makro for repairs in Jan 2013 and was told that this model was troublesome. 3 Weeks later my device was ready for collection, with the battery replaced.By Apr 2013 I returned the device directly to Vodacom in Canal Walk, same issues. The device was sent for advanced repair in JHB. 3 Weeks later I received a new handset, same model. In June 2013, I took it back again. Battery life of the new device was 4 hours and deteriorating. Once again the device was returned to Vodacom. I filled out a long complaint and stated I wanted a different handset. The device was sent to JHB once again. 3 Weeks later the device was returned. I refused to accept this and demanded a device change, which Vodacom would not agree to. I paid Makro Cape Gate and they decided to replace my device. I received a Samsung S3 Mini. However, Vodacom have further outdone themselves. They insist that I still pay the monthly handset charge for the BB 9900. Furthermore, they state that Makro had no right to replace the handset.

Company: Vodacom
Country: South Africa
City: Canal Walk

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