Mtn
14 Days after sim swap, phone still not active

It as been 14 days since I requested and paid for a sim swap when I upgraded. But the new sim is not yet activated, but the old one is switched off.

The only reply I get from the call centre is to wait, the transfer has been handed to someone who is on leave, it will be attended too when he is back??? I would love to call Mr. X who is on holiday to hear if he is having fun, because of me not having an active phone, I am loosing revenue, so that means I will not be taking my family on holiday this December.

After 16 calls and 3 visits to the MTN shop and 2 sim cards later, I am still without an active line. Every day a client can not get through to me is money out of my pocket, I am adding up, someone will be held liable.

Company: Mtn
Country: South Africa

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