Multichoice
Card swap fiasco

Dstv have asked all its customers to swap their smart cards, and we who didn't were duly disconnected on a holiday when they are closed and will not be able to swap the cards. Firstly, one more day wouldn't have made a huge difference in their selection of when to disconnect. Secondly call centre agents need training on how to deal with clients! We are looking for solutions, not for someone to constantly say 'you should have' I pay DSTV every month and I expect efficient, convenient service. I don't spend my days waiting to be summoned by DSTV, I work and do not have time to swap cards. It is not the agents job to ask why I can't swap a card on a Saturday? That is none of his business! DSTV should match call centre agents to its client base! When a client is irritated the last thing you want is to deal with an agent who indirectly refuses to transfer you to his manager, but cannot provide a solution.

Company: Multichoice
Country: South Africa
City: Gauteng

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