Telkom
Line suspended due to incorrect billing

I have been making payments to Telkom for over 6 years now using EFT.
A payment I made in June 2013 was still being reflected as unpaid on my subsequent invoices.
I contacted Telkom and sent them Proof of Payment. I received no response and invoices continued to arrive showing the amount as unpaid. My line was eventually suspended.

When I contacted them again, they said that amount I had disputed had been rejected but could not give me a reason why. I asked if I could e-mail them Proof of the Payment I had made. They said they could not be contacted via e-mail only fax.

I told them that I don't have a fax machine at home or at work. They said that they couldn't help me.

What do I do now? I am willing to prove that I made the payment but Telkom seems unwilling to listen.

Company: Telkom
Country: South Africa
City: Johannesburg

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