Telkom
Telkom - always treating customers fairly NOT

I was in process of switching banks so missed a payment. Then tried to pay my arrears but couldn't get a my 19 digit no for Internet banking. I tried getting it online and through the call centre. The next thing I know my line is cut. So I paid when I eventually got my no and my service was reactivated. However my line is again not working due to some 'fault' so now I'm sitting with no landline or Internet. Fault was logged on 6/8/2013, it is now 10/8/2013. Please note that this is at least the 3rd time that my service is faulty. Will I be refunded for these days that I have no line? Which currently stands at 5 days and could, based on past experience, extend up to 30 days??? Time to visit [URL Removed]

Company: Telkom
Country: South Africa
City: Goodwood

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