Vodacom
PATHETIC SERVICE, INCOMPETANT STAFF

UPON UPGRADING MY TOPUP CONTRACT IN APRIL 2013 I SELECTED A SAMSUNG S3 AS MY CHOICE OF PHONE, I ALSO CHANGED THE TOP VALUE ON MY CONTRACT TO A HIGHER AMOUNT WHICH THE ALSO AND MADE MY LIMIT R6000, WITHOUT INFORMING ME!!! WHAT KIND OF INCOMPETENT USELESS STAFF DOES VODACOM WHO CLAIMS TO BE A MARKET LEADER EMPLOY??? BACK TO MY PHONE UPGRADE, SINCE THE DAY I GOT THE PHONE IT DID NOT WORK, SO DUTIFULLY I WENT BACK TO VODACOM THE GLEN AND TOLD THEM OF THE PROBLEM THEY THEN SAID IT NEEDED TO GO IN FOR REPAIRS, IT IS A BRAND NEW PHONE AND I AM STILL WAITING FOR THE PHONE AS THEY REFUSE TO GIVE ME A NEW PHONE, THEN N TOP OF THIS INCONVENIENCE THEY KEEP LYING TO ME WITH REGARDS TO WHEN THE PHONE WILL B SO CALLED FIXED, I GET TOLD ON A THURSDAY THE PHONE HAS LEFT THE REPAIR CENTRE AND WILL BE THERE BY THURSDAY AND WHEN I GO THERE ON THURSDAY I GET TOLD TO WAIT FOR AN SMS, I AM NOT WILLING TO WAIT AN LONGER. SHOULD THIS NOT BE RESOLVED BY NEXT WEEK I WILL BE TAKING THIS MATTER TO THE CONSUMER COUNCIL AND I WILL LODGE A FORMAL COMPLAINT, HOW IS THIS SERVICE IN ANY WAY IN LINE WITH THE TREATING CUSTOMERS FAIRLY??? I WANT THIS RESOLVED ASAP! 0769239501 (CONTRACT NUMBER)

Company: Vodacom
Country: South Africa
City: THE GLEN

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