Telkom
Router issues

My Telkom router Model Number: DGN2200, its the netgear telkomrouter, it constantly reboots on its own at least once a day which is very anoying. i did a bit of research and found out that its a constant fault with these routers. so i called telkom to explain my situation, the guy onthe phone informed to take into a telkom direct store and they will replace it.i went to the telkom store, had to walk from work, in the heat, whilst fasting, when i get there the guy tells me that i gotta bring it in with everything it came with and the box and i need to get a reference number from telkom. he informed me i need to call in and report the fault first. so the first agent gave me wrong info. i went home and called in and after going through 3 people a guy gives me a reference number and assures me that they will replace it. today i take everything, take it in with my reference number. i get there, wait in the queue, when its my turn the guy behind the counter starts to fiill in my home number and tells me that its not under contract so for them to replace it i need to sign a contract and i couldnt cos i didnt have my id present. the agent who installed and the line made me sign so i dunno.

Company: Telkom
Country: South Africa
City: Durban

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