Mtn
Employees are just window-dressing

I walked into your tiny MTN store in the Laguna Mall, Langebaan, yesterday. I was the only person in store, looking at phones. Two staff members, window dressing really, sat behind the counter. No greeting, no "can I help you? ". When I did ask a question, the answer was "I don't know". Just that. I waited a little and with no further response, I left the store.

What happened to:
"Welcome, let me know if I can help"
"I don't know offhand, but I can find out for you", or
"Here is a number you can phone, they should be able to help"

Funny thing is, I have been without a phone for a week and I desperately need a contract. I know which phone I want and on which MTN deal. I live in Langebaan, the store is in Langebaan. Yet I write a complaint letter today with an MTN simcard in hand, but still without a handset.

I am driving to Cape Town (120km from where I live) this weekend to visit a cellular store and get a contract sorted. Why? Because window dressing do not sell contracts / handsets.

I can blame the MTN group (I do) for a lack of basic training when you employ staff, but staff members can also educate themselves about the products in store / manners and basic customer serv

Company: Mtn
Country: South Africa
City: Laguna Mall

  <     >