Telkom
No help relocating ADSL to new Address

Ref no: 81273958
On 1st of July I arranged to relocate my ADSL to new Address. I got a call on the 18th July from the technician to arrange new installation.
I could not meet him personally but was informed by my wife that he said we could not be connected as their is no more space in under ground line, or something like that.
He said he will get back to us.
He did not bother to phone me and explain the situation. He did not leave his name or number.

Then on the 24th of July I received a call from the service centre wanting to find out if they can cancel line at old address. I informed them I already moved out on the 15th of July, and that new line is not yet activated, so they told me I will lose my current phone number. They also informed me they don't know when line will be able to be connected and that I will have to Close my account with Telkom as it could be months. She said the technician will phone me to explain but he never did.

Then after not hearing from the Technician by the 29th July I then went to Telkom store at bay side shopping centre, 400 meters from where I stay and they could not help me at all.

So still no Internet or land line on 5 August 2013

Company: Telkom
Country: South Africa
City: Table View

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