Telkom
Charged for a service that can't be used

I requested to have my telephone line moved to a new address on the 4th of July 2013. I received an sms from Telkom a couple of days later confirming the new address, which was an incorrect address. I then phoned again, speaking to a consultant about the relocation of the line. The lady then confirmed the new address (correct address) and a couple of minutes later confirmed that a technician will contact me to arrange a date. I asked for the move to take place form the 28th-31st of July. On the 31st, I still received no call, so I phoned telkom. The consultant then informed me that the line can not be moved as the new location does not have infrastructure but he will make a note and come back to me. 2 days later still no communication so I phoned again. A new consultant then told me there is no infrastructure. I asked to cancel the service due to no infrastructure. I now apparently have to pay a full months service for a service I cant use cause I was not informed a month ago there was no infrastructure. This is totally unacceptable. Telkom could have me informed when I first applied that there is no infrastructure. Also note that the new house is 2 km from Telkom's data centre.

Company: Telkom
Country: South Africa
City: Centurion

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