Mtn
Exceptional Customer Experience

To whom it may concern.

I had problems with setting up my v-mail service for months now and ironically today i called in the 1st time and spoke to a lady called Felicia who informed me that i need to reboot my phone and it should work but however my issue was still not resolved (FCR was never met)

I called back again after 10min and got through to Terry from Polokwane and she rendered an exceptional service to me, resolved my query in just 1 phone call and she showed the willingness to assist me.

This issue has been frustrating to me since i was loosing many important calls and i was just on the verge of porting out.

MTN needs more CSR's like Terry who have the ability to be empathetic and resolve issues.

Company: Mtn
Country: South Africa
City: Polokwane

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