Autopage
Can not keep their story straight on porting!

I have an existing contract with Autopage, for which I paid the settlement amount in order to have the number ported to my new contract with MTN (numberforlife). I was requested by MTN to request Autopage to transfer the number to prepaid for the porting to commence, which I did. First the retention department told me that the number cannot be transferred to prepaid and I will then have to wait 90 days for the port. MTN refuted this statement saying it was a ploy by Autopage to prevent clients from taking their business away from Autopage. I then phoned Autopage again, and this time they assured me that the number must indeed be switched to prepaid in order to port, and they lodged a request and assured me it will be sorted out in 24 hours. Again MTN phoned me and informed me that they can not initiate the port because the number is still on contract. If I ask to take the matter up with a supervisor or manager, the agents put down the phone. This has been going on for 3 WEEKS! So my question is, what should the procedure be? And why do I have to struggle solving something that seems so simple? An why on earth does nobody know what the procedure is?

Company: Autopage
Country: South Africa
City: Customer Service/Retentions

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