Mweb
Poor Customer Care

On Tuesday, 16 July a telesales rep, Bongani phoned me and he sold me a data sim package for my tablet. The sim was delivered on Friday, 19 July and when I opened it, I noticed that I was sent a micro sim instead of a regular sim card.

I contacted MWEB, and they had no information about this sale and said it wasn't registered with them.

I phoned the Ping'd Customer Care on Monday, 22 July and spoke to Keenan Gertze. He promised to investigate the situation and get back to me. On Wednesday 24 July he contacted me and asked what type of phone I have, and again said he will phone me back.

After no response, I phoned Keenan on Monday, 30 July and he informed me that I will have to cancel this contract as nobody knows what is going on with this account.

I contacted the sales department and spoke to Dillan Pillay. He informed me that the account is active, and I will have to go to a MWEB store to do a sim swap.

I am truly unhappy with the poor service received. The communication between the departments are non-existent and creates tremendous frustration. The reason I agreed to the product was to simplify the process, but this caused me hours of irritation.

Company: Mweb
Country: South Africa
City: National

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