Vodacom
Excellent service from Vodacare in Menlyn

I recently upgraded my phone at Vodacom Menlyn & simultaneously took out a contract for an LTE modem. A week later I got an sms to say that my data was out of bundle. This alerted me to call 155 to query the amount on My Vodacom, as I monitor my usage and could not understand the figure. After an irate discussion with one of your agents, I stopped my data until Vodacom could investigate the matter. On Monday I got another SMS to say my data usage was now a ridiculous amount, cementing my concern that something was wrong with my account, as the data had been stopped and I have an sms from Vodacom confirming this. I again called 155, who assured me that they would escalate my call to Trade. Up until this point, I was very angry and not getting a clear answer to my problem. I then decided to visit Vodacare in Menlyn and within an hour a professional Daniel and Andile traced the problem to that had been committed, showing a second data card opened in my name on the day I upgraded. Although I am still waiting on a resolution to the, now in excess of R6, 500 on my account for 5 days, I want to thank Daniel and Andile for helping me track down the problem. Well done guys.

Company: Vodacom
Country: South Africa
City: Menlyn

  <     >