Cell C
Pathetic Customer Support - Unresolved since May

I am writing in desperation after trying all channels but to no avail. In May, I got an early upgrade via your CC Direct Retentions Dep due to my exemplary history with Cell C. Since upgrade I've had major problems with my account which has been a nightmare to resolve. This month's bill is the test to check it's ok. The major problem has been the phone itself (iPhone 5). Within the "7 day cooling off" period, I rang CC Direct re the phone problems ie i) calls dropping constantly ie every minute or so. ii) every 2nd / 3rd call goes straight to voicemail. iii) if the phone does ring, the call drops on pick up. iv) music won't sync from my PC to phone.

In fairness, I received a replacement phone but the replacement was an iPhone 4! I returned it but a new iPhone5 has never been forthcoming. On 19 July your Agent informed me that cos I'm out of the 7 day cooling off period, my only option is to send in the phone for repair and only if it's been in 3 times for the same problem, will a new phone be provided. I asked to speak to the Supervisor (JC) to discuss this with him but he's never been courteous to return my call. Resolve this now or next step CPA. You've been warned. I'm done.

Company: Cell C
Country: South Africa
City: Head Office

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