Vodacom

In July 2013, I received a notification from my bank that an amount of R400 odd had gone off my account for Vodacom. I have never been a client of Vodacom. After spending time and money on a lengthy phonecall to Vodacom to establish the problem, it turns out that someone had taken out a contract in my name. I was told by Vodacom to go to the police station to get an affidavit stating that I had not opened any account with Vodacom, nor was I an existing client. I sent that through to them as requested. The next month, I had a debit order go off my account for R4000 odd! I immediately went to my bank and reversed the amount as the R400 odd was never reversed. I spent another hour of my time and money on the phone to Vodacom, the person that had opened the account was running up the account at a rate of knots, Vodacom had not even bothered to block the account! Turns out that 2 numbers had been activated. The lady I spoke to then blocked the 2 numbers. Emails back and forth, it was under "investigation". Months later (now), I apply for a loan with my bank and it is not granted as Vodacom has placed me on ITC for non-payment! Nothing was ever done about it!

Company: Vodacom
Country: South Africa
City: National

  <     >