Cell C
Call Centre messed up an early migration

While doing an early upgrade I was not informed that I will be liable for costs incurred once migrated. This while my current contract has not run its course. When doing a balance check and running a bill of R500 I call Cell C to enquire re my data bundle that was not issued. An sms was sent that it will only be active in 3 months and my bill kept climbing. Then an investigation was launched to find the recording of my upgrade. All this started on 5 July and, to date, no end is in sight. And even less feedback. Reference and case nrs accumulate as I keep calling for feedback only to have more investigations launched and even less feedback. Consultants I've spoken to previously mysteriously disappear/don't exist. My line has now been suspended for amounts pending. I have never missed a payment. Upon calling the Call Center, requesting to be transferred to they advised me to find an alternate line and make the call myself. No assistance, no service, no feedback, no remedial action. This whole debacle has affected my livelihood and caused emotional trauma. On 2 occasions I had to make URGENT calls only to find I no longer have service on my line. Why am I being punished for Cell C's INCOMPETENCE?

Company: Cell C
Country: South Africa
City: South Africa

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