Autopage
Terrible Service from people who know nothing

On saturday I went into the Autopage cellular in Melrose Arch. I enquried about a possible upgrade to another contract and was supplied with specific information.

When I called in today (Monday, 2 days later), I was greeted by a lady who not only knew nothing about phones or contracts, but when I asked about specific information she told me the systems were down and couldnt help.

When i eventually got through to the individual whom I spoke with on Saturday (which took a while as they were "understaffed and nobody could attend to the call) he proceeded to quote me on completely different information to that which i was given on saturday.

This level of service is completely unacceptable!! You do not employ people who:

1) Do not know anything about phones and cant help you unless they reading from a screen
2) When i am quoted on something on one day, I expect the exact same information to be given to me when i am about to upgrade my contract with you

I am still waiting for the gentleman to call me back as he said he would

Company: Autopage
Country: South Africa
City: Melrose Arch

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