Mtn
CallerXchange lockups my phone & I never signed up

MTN's new CallerXchange service is HORRIBLE. It locks up your phone after every call and makes it impossible to use after receiving calls until you reboot the phone. I never signed up for this rubbish why do I have it?

After spending 45 minutes with operators passing me between 5 departments (Customer Care -> 1555 ->Customer Care -> Retentions -> Customer Care) I gave up. They couldn't even find the service on their systems.

Mean while a colleague sitting next to me and understanding my frustration found the following method to disable it on Google for iPhone: Go to Settings --> Phone --> SIM Applications --> MTN Menu --> CallerXchange and disable it from there.

Why couldn't the 5 people I spoke to tell me this? Why was I ever automatically signed up for this terribly irritating service?

Company: Mtn
Country: South Africa
City: SA

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