Vodacom
How can a company have such pathetic programmers?

I changed my account banking details using the (unfriendly, inconsistent and generally very poor) Vodacom website. In doing so I changed my billing date from the 1st to the 15th of the month. Shortly thereafter I tried to transfer somebody airtime on the Vodacom website only to be informed that my account was "in arrears". A call to Vodacom customer care (after navigating through the obtuse automated menus that are EXTREMELY annoying) I found our that because my old payment date was on the first and my account would now not be settled until the 15th my account would be reflected as being "in arrears" until then. When I enquired as to how this could be resolved I was told that I could use internet banking or go to the nearest bank. Great news when I'm on holiday on a farm with poor reception 2 hours from a bank. I instructed them to get their accounts department to sort it out. I wait with baited breath for that call...

The problem is clearly a STUPID fault in the programming that does not take a shift in billing date into account. How the can you offer an online service that you are incapable of accommodating? What UTTERLY PATHETIC quality control and programming!

Company: Vodacom
Country: South Africa
City: South Africa

  <     >